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Delivery Information

 

At Pretty Pup we offer 2 levels of delivery.

Standard Delivery (Royal Mail 3-5 day)

We will post your product through second class delivery through Royal Mails second class service. This service is completely FREE of charge and we take the cost our end for the delivery of your product. Please bare in mind that this service is not signed or tracked and once the product has left our warehouse will be in the control of Royal Mail to fulfil the delivery. We will provide delivery information so if your product does not arrive please contact Royal Mail directly to find out the whereabouts of your order.

Royal Mail 1st Class – Next Day Delivery

This service will cost you £1.99 to have your product delivered the next working day. We will send your product using Royal Mail First Class Tracked & Signed for so you can fully track the order from leaving our warehouse all the way to your front door / location of order.

In order to truly receive your item the next day we need you to place your order before 4pm so we can process the order over to the delivery company and organise your delivery for you.

Delivery days are as follows;

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Orders placed on Saturday will get to their location on Tuesday due to limited post office services on Weekends.

 

Returning Your Products

 

Is your product not up to scratch or not how you expected? No worries at all. 

You can post the product back to us directly by sending it in any packaging to the following address:

Unit 1F, The Old Malthouse, Grantham, Lincolnshire, NG31 7BG

The product MUST be the same as how you received it and we will not accept returns for any product which is sub standard based on the end user.

All refunds will be processed within 1 day of receiving the product back at our warehouse and are usually back in your account within 48 hours.